01784 222339

Dyslexia Action Shop
Canterbury Innovation Centre,
University Road,
Canterbury, CT2 7FG
E: shop@dyslexiaaction.org.uk

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Your Order

All orders are accepted at our discretion, Dyslexia Action Shop Limited reserves the right to cancel an order where deemed necessary. Your order is accepted and a contract is formed when your order is despatched. When placing an order on-line payment will be taken at point of checkout, all orders are subject to validation checks and authorisation by your payment provider. You will receive acknowledgement of your order by e-mail. If your order is not accepted you will be notified and your card will be refunded in full.

Orders are subject to availability.

Business Customers

Organisations can order on account and will be invoiced, please provide a purchase order number at time of order. Our payment terms are 30 days.

All goods remain the property of Dyslexia Action Shop Limited until paid for in full.

Overseas Orders

All overseas orders must be paid for in full prior to despatch, delivery charges will be calculated at checkout. Please note that overseas orders may be subject to import duties and taxes which are levied at point of destination.

Any such charges will be the responsibility of the person/organisation placing the order (importer), if you require further information on what charges may be applicable and restrictions on importation please contact your local customs office.

Back Orders

Occasionally we may have items that are temporarily out of stock, if this is the case your order will be placed on back order and you will be notified of the delay; your order will be despatched as soon as the new stock arrives. If payment has been made by card the option of a refund will be made available, you will then be notified when the new stock is received and given the option to resubmit your order.

Delivery

Expected delivery time is 5 working days (any items not in stock will be put on back order and sent when available). UK delivery is charged at the following rates:

Orders up to £150.00: £6.00

Orders over £150.01: Free

Overseas deliveries will be calculated on an order by order basis and will be dependent on weight and destination. The total cost will be displayed at checkout.

Returns

If you decide to return your order please return it in a saleable condition, with original packaging, seals unbroken and within 30 days of date of invoice. Please call us on 01784 222339/337 to notify us of the return. Please be aware that return postage and insurance costs of returns will be at the senders expense. Please obtain a proof of posting as you will be liable for the goods until received at our offices in the required condition.

Cancellations

Under the Consumer Protection (Distance Selling) Regulations 2000 customers in the European Union have the right to cancel their order within a period of 7 working days. We require written confirmation of cancellation either by letter or e-mail.

Shortages/Damages

If any part of your order is damaged, incorrect or incomplete please contact the Customer Services Team on 01784 222339 and we will arrange for the item to be returned and a replacement sent out.

VAT

The prices on our shop are shown exclusive of vat; the vat will be calculated at check out.

Prices

Every effort is made to ensure the prices shown are accurate, however in the unlikely event that an error occurs, we will contact you as soon as possible. You will then be given the option of either reconfirming your order at the correct price or cancelling.

Please note Dyslexia Action Shop Limited reserve the right to change the prices and specifications without notice. All prices shown replace any previously listed.

Product Descriptions

Every effort is made to ensure that the product descriptions shown are accurate however errors may occur from time to time. You will be notified if an error relating to your order is discovered and will be given the opportunity to cancel your order before dispatch.  Once you have received your order the Returns policy will apply, as set out above.

Assessment Materials

The assessment materials on this website are intended for the exclusive use of suitably qualified practitioners.

You will be required to provide full details of your qualifications and any relevant experience at time of order.