Terms & Conditions
Terms and Conditions
These terms and conditions set out the basis on which you can use our website and place orders.
Dyslexia Action Shop Limited (Company Registration Number 4071417) is the trading subsidiary of Dyslexia Action.
Dyslexia Action is a trading name of Real Group Ltd, Company No 06556128, VAT Reg No 837306132.
All orders are accepted at our discretion, Dyslexia Action Shop Limited reserves the right to cancel an order where deemed necessary. Your order is accepted and a contract is formed when your order is despatched. When placing an order on-line payment will be taken at point of checkout, all orders are subject to validation checks and authorisation by your payment provider. You will receive acknowledgement of your order by e-mail. If your order is not accepted you will be notified and your card will be refunded in full.
Orders are subject to availability.
We are happy to invoice and ship goods immediately if orders are over £100. Please quote a Purchase Order Number when ordering. Our payment terms are 30 days.
All goods remain the property of Dyslexia Action Shop Limited until paid for in full.
All overseas orders must be paid for in full prior to despatch, delivery charges will be calculated at checkout. Please note that overseas orders may be subject to import duties and taxes which are levied at point of destination.
Any such charges will be the responsibility of the person/organisation placing the order (importer), if you require further information on what charges may be applicable and restrictions on importation please contact your local customs office.
Occasionally we may have items that are temporarily out of stock, if this is the case your order will be placed on back order and you will be notified of the delay; your order will be despatched as soon as the new stock arrives. If payment has been made by card the option of a refund will be made available, you will then be notified when the new stock is received and given the option to resubmit your order.
Expected delivery time is within 5 working days (any items not in stock will be put on back order and sent when available). UK delivery is charged at the following rates:
Orders up to £150.00: £6.30
Orders over £150.01: Free
Overseas deliveries will be calculated on an order by order basis and will be dependent on weight and destination. The total cost will be displayed at checkout.
If you decide to return your order please return it in a saleable condition, with original packaging, seals unbroken and within 30 days of date of invoice. Please call us on 01784 222339 to advise us of the return. Please be aware that return postage and insurance costs of returns will not be refunded to you. Please obtain a proof of posting as you will be liable for the goods until received at our offices in the required condition.
Under the Consumer Protection (Distance Selling) Regulations 2000 customers in the European Union have the right to cancel their order within a period of 7 working days. We require written confirmation of cancellation either by letter or e-mail.
If any part of your order is damaged, incorrect or incomplete please contact the Customer Services Team on 01784 222339 and we will arrange for the item to be returned and a replacement sent out.
The prices on our shop are shown exclusive of vat; the vat will be calculated at check out.
Every effort is made to ensure the prices shown are accurate, however in the unlikely event that an error occurs, we will contact you as soon as possible. You will then be given the option of either reconfirming your order at the correct price or cancelling.
Please note Dyslexia Action Shop Limited reserve the right to change the prices and specifications without notice. All prices shown replace any previously listed.
Discount are run from time to time and for a limited period only and cannot be combined with other discount schemes unless advised.
Loan and membership schemes
We run discount schemes and memberships for the benefit of our training and member clients. To benefit from the scheme students must register online, return the application form to the appropriate team and contact the shop team so that their discount can be applied to their account. Discounts cannot be transferred and we will carry out checks to ensure discounts are applied correctly. On some occasions discounts may have been applied when discounts were not warranted. We may contact you to advise that a further charge will need to be paid or memberships renewed for the discount to apply.
Every effort is made to ensure that the product descriptions shown are accurate however errors may occur from time to time. You will be notified if an error relating to your order is discovered and will be given the opportunity to cancel your order before dispatch. Once you have received your order the Returns policy will apply, as set out above.
The assessment materials on this website are intended for the exclusive use of suitably qualified practitioners.
You will be required to provide full details of your qualifications and any relevant experience at time of order.
Changes to Terms and Conditions and Website
Dyslexia Action Shop Limited reserves the right to make changes to their Terms and Conditions and their website. By placing an order on the website, you accept Dyslexia Action Shop Limited’s Terms and Conditions and will be subject to those in force at the time of your order. If for any reason any of these Terms and Conditions is deemed invalid, void or unenforceable, the validity and enforceability of any remaining condition shall not be affected.
Unless otherwise specified, the resources, materials and books are for your personal and educational use. You may not modify copy, distribute, display, reproduce, publish, license, create derivative works from, transfer, or sell any information, software and products obtained from Dyslexia Action Shop Limited.
Dyslexia Action Shop Limited will not be held responsible for any delay or failure to deliver goods which is a result of circumstances beyond our control.
This condition does not affect your statutory rights.
Law and Jurisdiction
This agreement is governed by English Law. Any dispute or claim in respect of your order will be subject to the exclusive jurisdiction of the courts of England and Wales.
Units of Sound
For the full terms and conditions please click here to download.